We want you to feel confident shopping with us. If your item isn’t quite right, we’re here to help.

Product Defects or Damaged Items

If your order arrives damaged, defective, or not as described, please contact us within 3 days of delivery.

To help us resolve the issue quickly, include:

• Your order number
  
• A description of the issue
  
• Clear photos or videos of the defect or damage
  

Once confirmed, we will provide a prepaid return label at no cost to you.

Return Window

We offer a 30-day return window starting from the date your order was delivered.

To be eligible for a return:

• The item must be unused
  
• It must be in its original packaging
  
• It must be in the same condition as received (unless it arrived faulty)
  

Unwanted / Change-of-Mind Returns

If you’d like to return a product that is not faulty or damaged, you are welcome to do so within 30 days.

Please note:

• Return shipping costs are the customer’s responsibility
  
• We recommend using a tracked shipping service for your protection
  

Send unwanted items to:

Temple Hall Farm
Bosworth Rd
Market Bosworth
Nuneaton
CV13 6PA
United Kingdom

Refunds

Once your return is received and inspected, we will email you to confirm whether your refund has been approved.

Approved refunds will be processed to your original payment method.

Please allow several business days for your bank or payment provider to complete the transaction.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. If applicable, these will be clearly noted on the product page.

Need Help?

If you have any questions about returns or need support, please contact us anytime at our customer service email.